Legal information

Refund Policy

Clear information about how HitWeave works, how we protect your information, and what you can expect from our service.

Last updated: October 16, 2026

This policy explains how HitWeave handles technical failures, unused credit packs, and recurring plans purchased through Waffo.

Technical failures are refunded

If a paid generation fails for a technical reason after credits were reserved, the charged credits are returned automatically where the job state allows it.

One-time credit packs

  • One-time packs do not expire until spent.
  • A refund may be requested within 7 days when none of the purchased credits have been used.
  • Credits already consumed by a successful production or lyric draft are not refundable as unused credits.
  • Approved refunds return through the original Waffo payment method and may take the provider's processing time.

Monthly and annual plans

  • Cancel through the Waffo customer portal when available, or contact support before the next renewal.
  • Cancellation normally stops the next renewal; access remains available through the current paid period.
  • Unused subscription credits do not roll over, and partial-period refunds are not promised after a billing period begins unless required by applicable law.

Requesting help

Email hi@hitweave.com with your account email, order number, purchase date, and a short explanation. Do not send full card details.